Early Childhood (EC) & Elementary (ES)

STUDENT'S IPAD OR MACBOOK BROKE
If your device stopped working, please log in from another device to your student's Gmail account (via Clever) and send an email to ithelpdesk@amersol....
Wed, Sep 9, 2020 at 12:05 PM
ZOOM IS NOT OPENING UP
First, check that your device is connected to the Internet. Open up you email account and refresh it to check the connection. Second, restart your device. I...
Wed, Sep 9, 2020 at 12:06 PM
I CANNOT WATCH THE VIDEOS ON SEESAW
If you are using a MacBook, first log out of Seesaw and clear your cache by following these steps. Next, quit Google Chrome by pressing Cmd+Q and restart th...
Wed, Sep 9, 2020 at 12:06 PM
STUDENT'S PASSWORD IS NOT WORKING
If the password you have entered is not working, re-type the password character by character on a note-taking application (such as Notes) and compare it wit...
Wed, Sep 9, 2020 at 12:07 PM
I DO NOT HAVE INTERNET ACCESS DURING MY STUDENT'S CLASS
First, don't panic! Every Zoom meeting with students across the school gets recorded. Please contact your student's teacher and ask them to send y...
Wed, Sep 9, 2020 at 12:07 PM
WHAT APPLICATIONS SHOULD BE IN MY STUDENT'S DEVICE?
All school-owned iPads and MacBooks provided for EC3 to Grade 5 students will be remotely managed to make sure all the necessary apps are installed and upda...
Sun, Aug 23, 2020 at 7:57 PM
WHAT IS CLEVER AND HOW DOES IT WORK?
Clever is a single sign-on service that allows students to remember only one username and password or access via a Clever QR Badge. For more information, p...
Sun, Aug 23, 2020 at 7:57 PM