If your device stopped working, please log in from another device to your student's Gmail account (via Clever) and send an email to ithelpdesk@amersol.edu.pe. That will automatically generate a request to the IT Help Desk team and will be taken care of promptly.
If your device has suffered physical damage that prevents it from working, please send an email to the Director of Technology and Learning Innovation, Daniela Silva, at dsilva@amersol.edu.pe and describe the incident.